Ok, no biggie. There are a few things you can do to get into the session.

Get the correct screen-share link

Make sure you’re using the link for the right session. Your confirmation email will have the date and time listed. Also, you can get the link your dashboard.  

Make sure Zoom is installed

If you have Zoom installed, clicking the Join Session link will bring you to the meeting room. If you don’t have Zoom installed yet, it will first prompt you to install. You might have to click the link once more after installation, but usually it will take you right to the meeting room after installation.

Fix a bad connection

Doing a screen-share can take up a lot of computer processing resources. Sometimes a quick restart of your computer will help make the session smoother.

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