A bad connection is not only frustrating but unproductive for your session. Here are a few steps you can take to try and get a stronger connection.
Turn off the camera feed
Each connection point between you and the expert over Zoom requires bandwidth. If you turn off the camera feed on both sides, it will give more bandwidth to the screen-share and audio, which should improve the essential signals.
Quit other applications on your computer
Other internet-enables application require processing power and internet bandwidth. Quitting or ending those apps can improve the power designated for Zoom and the screen-share session.
Check your WiFi connection
If you’re far from the router, try moving closer. Sometimes you can improve your connection by turning off WiFi on your computer, then reconnecting to your network.
Restart Zoom and/or your computer
Finally, restarting Zoom or your computer can improve the signal if all else fails.