If you can't make your session
If something happens and you can't make it to your session, please reschedule or cancel ahead of time. Refer to our Reschedule & Cancelation Policy for more details.
If you miss your session
If you miss your session without rescheduling or canceling, we’ll automatically refund 50% of the Live portion of your purchase. This is to cover the time reserved on your expert's calendar. Offline hours will not be refunded.
If your expert misses your session
If you’ve scheduled a session with an expert and they don't show up, we will automatically refund 100% of the Live portion of your purchase. Offline hours will not be refunded.