Sixty's Reschedule & Cancelation Policy
You can reschedule or cancel your reservation at no charge, as long as this occurs at least 2 hours before your start time.
Note: since you are just changing the Live session, rescheduling will not affect offline hours.
If you reschedule within 2 hours of your session start time, you will be charged a $10 late reschedule fee.
If you cancel within 2 hours of your session start time, you will be charged 25% of the Live session price.
Note: If you purchased any offline Offline Hours, they will not be canceled or refunded.
How to reschedule or cancel your session
If you have more than 2 hours notice, you can reschedule or cancel your session right from your dashboard:
- Navigate to the Session Detail Page from your dashboard
- Click the Reschedule or Cancel link on the left side of the page
- If rescheduling, select & confirm the new time
If your expert reschedules or cancels your session
In the event that your expert has to cancel your session, you will receive a full refund. If they need to reschedule a session, they will contact you with more than 24 hours notice.